FAQs

ARE ALL THE ITEMS SOLD ON THE WEBSITE AUTHENTIC?

We ensure that the goods are accurately described and every item comes with an Authenticity Guarantee.
The experts associated with Dapper N Dame are highly experienced to verify the authenticity and the condition of the luxury products. They ensure that only 100% authentic items are put on sale.
The evaluation process is unique with its own mix of parameters which differs as per the product category.
Every item offered by Dapper N Dame comes with an Authenticity Guarantee. This means that you will receive a 100% refund, including the cost of return shipping, in the event of the sale of an inauthentic item.

DOES DAPPER N DAME HAVE A PHYSICAL STORE THAT I CAN VISIT?

Yes, Dapper N Dame has a store in Nagpur (Due to Covid-19, Mumbai office is shut)

DOES DAPPER N DAME HAVE A SEASONAL SALE?

All the items on the website are already discounted but at times we do come up with additional sale, discounts and promotions. Usually our additional sale, discounts and promotions flash on social media so make sure to subscribe before you miss it!

Instagram : www.instagram.com/dapperNdame

Facebook : www.facebook.com/dapperNdame

DOES DAPPER N DAME HAVE A WIDER COLLECTION OF LUXURY WATCHES?

If you are particularly interested in Authentic Luxury Watches then our sister concern brand Ticking Hands is something you should have a look at.

Website : www.TickingHands.com

Instagram : www.instagram.com/Ticking_Hands

Facebook : www.facebook.com/TickingHands

DO YOU SHIP TO INTERNATIONAL DESTINATIONS?

Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. We will contact you for further details after your order is placed with us.

WHAT IS YOUR RETURN POLICY?

Please refer our Exchange & Return Policy.

WHAT ARE MY PAYMENT OPTIONS?

Please go through our Mode of Payment Section.

HOW DO I KNOW THE ITEMS ARE IN GOOD CONDITION AND AUTHENTIC?

We have a rigorous curation process in place to ensure all items are both high quality and authentic. Our in-house Team and/or external experts thoroughly assesses each item and may send it to third party experts before it is listed on our site. All our items are pre-owned and we provide details on each listing of any imperfections or signs of wear. Our teams have a lot of experience in product authentication. If our team is not comfortable with the authenticity of a piece it does not get listed on our site if you have any question about this you can contact us.

DO THE ITEMS COME WITH BILL?

Since most of the items on the site are given to us by individuals who want to sell their items, the availability of a bill differs from one item to the other. Availability of the bill is stated in the description or shown in the pictures.

ARE ALL THE ITEMS ON THE WEBSITE USED?

Remember that pre-owned items may also be un-used. However, Dapper N Dame sells both new and pre-owned items. However, the majority of the items are pre-owned or in other words pre-loved.

WHAT IS THE CONDITION OF THE ITEMS BEING SOLD ON THE WEBSITE?

The conditions of the items vary from “Like New” to “Fairly Used”.

Like New: These items is in mint condition, and are never been used. They may come with their original tags and packaging.

Pristine: These items have minute and unnoticeable signs of use.

Gently Used: These items have noticeable but minor signs of use.

Fairly Used: These items have several highly noticeable signs of use.

Vintage: Items in this category are heavily used & restored but show signs of natural wear and tear.

CAN I VISIT THE DAPPER N DAME OFFICE AND SEE AN ITEM BEFORE I PURCHASE IT?

Yes, of-course! You can schedule an appointment with us beforehand so that we can prepare your items for viewing. Contact us.

DOES DAPPER N DAME HAVE A TIE UP WITH ANY OF THE LUXURY BRANDS IT IS SELLING?

No, we don’t have a tie up with any Brand unless it is explicitly mentioned. We sell Luxury Products owned by us, end users or dealers.

I RECEIVED MY ORDER BUT I WANT TO RETURN IT. WHAT DO I DO?

Please refer to our Exchange & Return Policy.